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Stichworte: Customer service experience
Is a potential customers people or businesses that are able and willing to purchase a particular product or service?
A face-to-face sales presentation of a good or service to a prospective customer is called:
Which theory explains the relationships between leader intelligence and experience levels and group performance in stressful vs Nonstressful conditions?
Which type of customer is outside your organization and expects you to provide services and products?
Which one of the following factors does not affect the volume and revenue for a service firm
As a service provider, one key element in making your customer interactions successful is _____.
According to the bureau of labor statistics, there is a high demand for service-related jobs.
What is the major difference in focus between location decision in the service sector and in the manufacturing sector?
Is communication by a marketer that informs persuades and reminds potential buyers about a product or service so as to influence their opinions and elicit a response?
Is communication by a marketer that informs persuades and reminds potential buyers about a product or service to influence their opinions or elicit a response?
How can a digital marketing strategy build customer trust and loyalty in a company’s brand?
A ________ is a method of interaction with a customer, such as telephone or customer service desk.
Which principle of exercise training states that the body should experience a gradual increase in workload?
Which of the following is most likely to be used by entrepreneurs to acquire experience in an international market before making a major commitment?
What are invisible to the external customer but essential to the effective management of the business?
Is the amount of money charged for a product or service or the sum of the values that consumers exchange for the benefits of having or using the product or service?
What is the term for the customer needs to pay in exchange for something or to get a product?
What is the process of determining the wants and needs of customers and then providing goods and services to meet or exceed their expectations?
What is the process of determining customer wants and needs and then providing customers with goods and services that meet or exceed their expectations?
Which of the following involves intentional coordination of every communication from a firm to a target customer to convey a consistent and complete message?
What is defined as any relatively permanent change in behavior brought about by experience or practice?
In which cloud service model is the customer required to maintain and update only the applications?
Which is considered the most important trait of effective leaders agreeableness extraversion emotional stability openness to experience?
What is an application of the understanding of sensation and perception to the field of marketing?
Fee-for-service plans offered by private health insurance companies are also referred to as
Which element of the marketing mix refers to a good service or idea that satisfies consumers needs multiple choice question promotion price product place?
Is the act of dividing a market into distinct groups of customers who might require separate products and/or marketing mixes?
Which of the following does not describe the difference most practitioners experience when working with culturally diverse clients?
Local site-selection factors for the location of multinational service industry corporate offices
How often must a member firm send a customer an account statement showing the cash and securities position in the account if there is no activity in the account?
When a customer opens a new cash account FINRA rules require that the new account report form must be signed by?
What service allows a company to use large databases and sophisticated software even if the company Cannot afford a powerful computer?
Which term is used to describe when something is interpreted depending on personal views experience and background?
A relatively permanent change in behavior or mental processes caused by experience is called
Which of the following should be used when calculating the number of patients who received service on a particular day?
Which value chain element is associated with the cost of staffing a customer support phone line
Which of the following is the most probable reason a company would experience an unfavorable
Changing organizational behavior by sensing and responding to new experience and knowledge is called
What factors determine how many supply chains are needed within a company to meet customer needs?
What is the name given to the customer class that will only adopt new technology when they are forced to?
Which consumers enjoy taking risks and like to be the first to purchase a new product or service?
What is the process of adding a set of meaningful and valued differences to distinguish the companys offering from competitors offerings?
What stands for the “goods-and-service” combination the company offers to the target market?
What is a form of learning in which the stimulus experience happens after the behavior is demonstrated?
Which of the following operations can you not perform on a service by using Server Manager *?
What happens to the demand of a good or service if the price of a good or service increases?
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